About Us
Your Shop
Welcome to Magasin Goma, your trusted destination for all your online shopping needs, no matter the category! We are a modern, dynamic online store committed to providing a simple, fast, and secure shopping experience to our customers around the world.
Who Are We ?
The idea started simple: make shopping accessible to everyone, with just one click. Founded by a team passionate about commerce, technology, and customer service, our store works every day to offer a wide range of quality products tailored to everyone’s needs.
We believe every customer deserves the best, whether it’s for everyday essentials or special occasions. That’s why we’ve created an intuitive platform, with responsive customer service and a carefully curated product selection.
Our Mission
At Magasin Goma, our mission is to make online shopping accessible, enjoyable, and meaningful for everyone.
We aim to give everyone the opportunity to find what they need, at the right time, without hassle, while ensuring fair prices, a wide range of products, and attentive customer support.
Every day, we work to simplify your life by putting technology and trust at the service of your needs and desires.
Magasin Goma
Your accessible, practical and complete online store where you will find everything you need for daily life, at the best price.
FAQ
Q: What types of products do you offer?
A: Magasin Goma offers a wide range of products: fashion, electronics, home, beauty, toys, accessories, and much more.
Q: What are the delivery times?
A: Deliveries generally take between 3 to 7 business days, depending on your location and the type of product.
Q: How can I track my order?
A: Once ordered, you’ll receive an email with a tracking link.
Q: What are your shipping fees?
A: Shipping is free above a certain order amount.
Q: Can I return an item?
A: Yes, you have 30 days to return any unused item in its original packaging. Please see our "Returns & Exchange policy" page for more details.
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and other secure payment options.
Q: Are your products under warranty?
A: Yes, we work with well-known brands and some products come with a manufacturer’s warranty. Warranty details are provided on each product page.
Q: How can I contact customer service?
A: You can reach us via our Contact page. We typically respond within 24 to 48 hours.
A: Magasin Goma offers a wide range of products: fashion, electronics, home, beauty, toys, accessories, and much more.
Q: What are the delivery times?
A: Deliveries generally take between 3 to 7 business days, depending on your location and the type of product.
Q: How can I track my order?
A: Once ordered, you’ll receive an email with a tracking link.
Q: What are your shipping fees?
A: Shipping is free above a certain order amount.
Q: Can I return an item?
A: Yes, you have 30 days to return any unused item in its original packaging. Please see our "Returns & Exchange policy" page for more details.
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and other secure payment options.
Q: Are your products under warranty?
A: Yes, we work with well-known brands and some products come with a manufacturer’s warranty. Warranty details are provided on each product page.
Q: How can I contact customer service?
A: You can reach us via our Contact page. We typically respond within 24 to 48 hours.
Return & Exchange policy
All claims regarding an order must be reported within 24 hours of receipt.
1 - We are not required to accept replacement or refund requests for orders more than 30 days after the delivery date.
2 - In the case of a damaged item, the buyer must provide supporting photo evidence within 24 hours of receiving the product. Refunds will be issued based on the extent of the damage.
3 - Replacements are not available.
4 - Quantity discrepancies do not qualify for a full return or refund. Only partial refunds will be issued for missing quantities.
5 - The expiration date of products must provide a minimum shelf life of 90 days. A photo of the date code on the product will be required before any refund or destruction of the product.
6 - Standard shipping service levels mean that orders are shipped according to package specifications (weight, size, destination). This includes UPS Surepost, DHL Globalmail, and OSM, with final delivery handled by USPS. These services may require an additional 1–2 business days for delivery.
7 - In accordance with Amazon guidelines, most grocery items are non-returnable and non-refundable.
A 20% restocking fee may apply in the following cases :
- The package is returned to sender for any reason.
- Product is returned due to buyer’s remorse. Shipping costs remain the buyer’s responsibility.
- Authorized returns of opened, used, or unpackaged products. Authorized returns must be sent within 2 weeks to qualify for a full refund.
Terms & Conditions
- We only accept returns within 30 days of the delivery date. After this period, no returns, refunds, or replacements will be accepted.
- Returned products must be sent in their original packaging, with all parts and accessories, in perfect condition, as received by the customer. Otherwise, no refund or replacement will be issued.
- If a customer refuses the ordered product, the reshipping costs for a replacement order will be the customer's responsibility.
- Customers must first return the products before requesting a refund.
- We offer refunds or replacements for items lost during transit. However, no returns or refunds will be granted after delivery has been confirmed.
- Returned products must be sent in their original packaging, with all parts and accessories, in perfect condition, as received by the customer. Otherwise, no refund or replacement will be issued.
- If a customer refuses the ordered product, the reshipping costs for a replacement order will be the customer's responsibility.
- Customers must first return the products before requesting a refund.
- We offer refunds or replacements for items lost during transit. However, no returns or refunds will be granted after delivery has been confirmed.